Free Shipping on orders over $99 and Free Exchanges
1-844-55YENGO (559 – 3646)

Exchanges & Returns

Exchange Policy

Sometimes the fit is not quite right or the other colour would have been better. For whatever reason changing your mind is fine with us.

Our exchange policy is simple*.

You can exchange within 60 days of purchase provided that the item(s) hasn’t been worn and is returned in its original packaging. You will not have to pay the shipping costs. The shipping for an exchange is on us. International orders (orders shipped outside of Canada) are final sales.  There is no exchange on international orders. 

Contact us at 1-844-55YENGO (559 – 3646) or returns@yengo.ca to start the exchange.

Return Policy

We recognize that the pair of shoes that you loved so much when you first saw them on Yengo may not be what you expected when they arrived. We all change our minds from time to time.

At Yengo we want to make returns as easy as possible*. To return your purchase please contact our customer service centre at 1-844-55YENGO (559 – 3646) or at returns@yengo.ca. Your order is ready to be returned to Yengo when all of the following steps are met:

  • The purchased item hasn’t been worn and comes back in its original packaging.
  • It is returned within 60 days your purchase.
  • It is accompanied with an authorization number. Please remember to contact customer service to get your number before shipping the shoes back to Yengo. No item will be accepted without an authorization number.

Unfortunately Yengo doesn’t cover the cost of shipping for returns unless items are defective. Please allow up to 2 weeks for us to process your return. You have a choice of receiving either a full refund or credit. Whatever payment method you used for the purchase will receive the refund amount. Credits are valid for up to 12 months.

For defective merchandise Yengo will cover the cost of shipping and issue a full refund or credit.

*Note:  There is no exchange or return for all international (outside of Canada) orders. All international orders are final sales.    

Be the first to know about
latest promotions
Connect With Us
1-844-55YENGO (559 – 3646)
   
Copyright © 2014 Yengo.ca, All Rights Reserved. | Terms & Conditions | Privacy Policy | Sitemap
TOP